Customer Service Policy

At Olive & June, providing exceptional customer service is at the heart of everything we do. We are here to ensure your shopping experience is smooth, enjoyable, and fulfilling. If you have any questions, concerns, or need assistance, we’re just a message away!

Customer Support Hours:

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday and Sunday: Closed

We make every effort to respond to all inquiries as quickly as possible. Our goal is to ensure that you receive a prompt and friendly resolution to your concern.

How to Contact Us:

If you need assistance or have questions regarding your order or any of our products, you can contact us via:

  • Email: [email protected]

    • We strive to respond to emails within 1-2 business days.

  • Phone (if applicable): You can reach our customer service team during our support hours for immediate assistance.

Order Assistance:

  • Order Status: Once your order is placed, you will receive an email confirmation with your order details. You can check the status of your order using the tracking information provided.

  • Modifications or Cancellations: We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly, and modifications may not always be possible once they’re in progress.

Returns and Refunds:

If you're not fully satisfied with your purchase, we offer a 60-day return policy. Please refer to our Refund Policy for detailed instructions on how to return items and request a refund.

Damaged or Defective Products:

  • If you receive a damaged or defective product, we sincerely apologize. Please contact us immediately at [email protected], and provide details about the issue, including photos of the product (if applicable).

  • We will replace or refund the item, and we will cover the return shipping costs for defective products.

Product Inquiries:

If you have any questions about our products, including how to use them or product ingredients, our customer service team is happy to assist you. We believe in transparency and are happy to provide detailed information to ensure you’re fully informed before making a purchase.

Shipping and Delivery:

We offer free shipping on all orders and ship to most locations worldwide. If you have any concerns about your shipment or delivery times, please reach out to us. For more information, please refer to our Shipping Policy.

Feedback:

We value your feedback! If you have suggestions on how we can improve our products or services, please let us know. Your opinion helps us continually enhance your shopping experience with Olive & June.

Thank You for Choosing Olive & June

We are here to make your experience as seamless as possible. Whether you need assistance with an order, have questions about a product, or just want to share your thoughts, we’re always here to help.